Born in Cape Town in 1958, Paul du Toit's grounding in theatre and entertainment provided an ideal springboard for a professional speaking career. His introduction to the business world in 1982 created a conviction that key customer retention plays a vital role in sustained economic prosperity. Starting in management where he served on Southern Life's National Training Committee, he moved to Consulting in the mid 90's and founded the Congruence Group in Johannesburg.

Mc and Customer Service Specialist 

Born in Cape Town in 1958, Paul du Toit's grounding in theatre and entertainment provided an ideal springboard for a professional speaking career. His introduction to the business world in 1982 created a conviction that key customer retention plays a vital role in sustained economic prosperity. Starting in management where he served on Southern Life's National Training Committee, he moved to Consulting in the mid 90's and founded the Congruence Group in Johannesburg. In 1997 the company added a training arm, specialising in customer excellence interventions and later presentation skills. The company is still growing and prospering today.

October 1997 saw Paul deliver his first series of national talks for Volkswagen Dealer Training on the subject of customer excellence. Since then, he has become well known throughout Southern Africa for his Winning Attitude and Mind Blowing Customer Service seminars. He is a versatile presentation and platform skills facilitator and is now a regular speaker and MC at company conferences.

Paul is currently President and a founder member of the National Speakers Association of South Africa www.nsasouthafrica.co.za (now a candidate member of the International Federation for Professional Speakers). On 2 April 2005 he presented a showcase at the Inaugural Global Speakers Summit on Key Account Management, where he carried the South African flag at the opening ceremony.

Paul's humorous, entertaining and high-content presentation style has kept delegates riveted during his talks and seminars throughout Southern Africa. His uncanny ability to communicate using stories, case studies and practical examples has ensured his place as one of South Africa's most booked speakers, and his ability to "unlock the potential within his delegates to positively impact the lives of all with whom they come into contact" sets him apart as an engaging speaker with influence and sustainability.

Paul lives in Sandton, north of Johannesburg, likes to belt a tennis ball around the court (he is a recent former Chairman of the Rivonia tennis club), completed his first ultra-marathon in March 2005 (The 34.8 miles Two Oceans in Cape Town) and is married with two daughters.

Speaker Biography

Paul du Toit is one of South Africa's most "spoken about professional speakers". His inspirational seminars and compelling talks, delivered with passion and humour have delighted audiences and touched the lives of many thousands of people. An expert presentation skills facilitator, he is in demand as a conference speaker and as a master of ceremonies. Paul is Managing Director of the Congruence Group, which he founded in 1995, and is the current President of the National Speakers Association of South Africa.

"Paul du Toit is without question one of the top seminar and keynote talents in South Africa today. His knowledge of his subjects is comprehensive and his ability to communicate with clarity and humour, impressive. He establishes instant rapport with his audiences while at the same time maintaining total control. My experience of him is that he is flexible, creative and totally professional."

- Professor Ronald Arden, International Speaker Coach

Paul delivers the following explosive conference and motivational talks:

1. Mind Blowing Customer Service

The practice of developing and sustaining a culture of customer service excellence is not as widely practised as some would believe. When measuring customer loss against long term key customer retention, a truer picture often emerges. The principles seem simple and logical, yet evidence has shown that sustaining this culture over a long term provides many unanticipated challenges for organisations and their management structures. When customer excellence becomes imbedded in company culture, the evidence can be clearly seen on the balance sheet, and a platform for planning ahead is firmly established ...

2. The Winning Attitude

As we start out in life our young minds are programmed by others, mostly meaning well, with information, attitudes and behaviours that can both help us and harm us. However few of us ever stop to question the beliefs that we hold, most of them installed in our young minds by others.

The Winning Attitude explores the six fundamental steps necessary for every individual to build and sustain a life of success and fulfilment on our own terms. In this seminar delegates learn about ...

3. Key Account Management

In this keynote talk, Paul reveals how focused key account management used as a sales strategy will secure the large business to business accounts you want and retain them. He outlines the 10 attributes of effective account managers, clarifies the building blocks of KAM and defines the key principles in practicing effective key account strategies. In this talk Paul also unravels the real reason for price objections, how to overcome them once and for all, how to retain your best key account managers by surrounding them with the right team, and what decision makers look for in a business partner (in other words, YOU!) ...

4. Presentation Skills

"I'd rather have root canal treatment than have to do a presentation." Heard something like this before? I have - plenty. Business presentations are the antithesis of what the vast majority of presenters think. Most presenters do all sorts of things they shouldn't do, very little of what they should do, pat themselves on the back afterwards when they've got through it and forget to ask for the business. In Paul's presentation skills keynote called Staring Down The Lion In Your Mind, you can find out what a presentation is, what it's not, how to conduct one, have stacks of fun doing it - and get the flaming business! (one hour flat).

5. Paul as Master of Ceremonies

Paul is an experienced, versatile MC who brings original humour, slick event management and the added value of topical keynote talks to your conference or event. As an experienced presentation skills facilitator, professional speaker and a founder member of the National Speakers Association of South Africa (he currently serves as National President), it is doubtful that your event could be in better hands.