Inter-personal Skills
Presented under license by Leader Motivation Systems, the Inter-personal skills programme has been delivered to South African companies since 1969.

Based on the philosophy that we can get the best out of personal relationships by treating others the way they want to be treated (contrary to popular custom), this programme is a must for all teams, managers at every level of the organisation and, especially, sales personnel.

The programme equips each delegate with the fundamental skills to build effective, lasting relationships and also provides them with an easy-to-use method for creating a better understanding of themselves and the behaviour of others.

Elements


Managing Change: The ability to manage and work through change is probably one of the most important attributes any individual can possess at present.

Managing Thought Processes: The only difference in people is the way they think. We explore effective ways of enhancing performance through "mind management".

Attitude: Participants are able to do a self-analysis of their own individual attitudes and how results are affected through these. Emphasis is also put on how attitude affects areas such as time management, communication, procrastination, relationships and other areas common to everyday life.

Interpersonal Skills: Most people are different and therefore need to be treated differently in order to build trust relationships with them. Delegates are taught how to identify different personalities based on certain behavioural criteria and how to modify approaches in order to manage relationships effectively. We explore back-up styles, managing conflict and how to identify the different behavioural styles based on facial expressions and body language.

Trust Relationships: How to foster lasting trust relationships both within the working environment and in our personal lives.

To develop the attitude and motivation to go the extra mile
To gain a better self-understanding
To understand the difference in people and how to  communicate effectively with them in order to minimise conflict
To build self confidence and re-focus on opportunities
To improve the overall commitment of all people and to accept the concept of quality, productivity, responsibility  and accountability
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